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ALIBABA.COM GOLD SUPPLIER™ INTERNATIONAL EDITION SERVICE AGREEMENT
PLEASE READ THIS AGREEMENT CAREFULLY
1. Acceptance of Terms
1.1 WELCOME TO ALIBABA.COM'S GOLD SUPPLIERTM SERVICE.
This Alibaba.com Gold SupplierTM International Edition Service
Agreement (this "Agreement") is between Alibaba.com Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D) ("Alibaba.com") and any business entity (hereinafter referred to as “you” or “Member”) which applies to subscribe for or order the Gold SupplierTM International Edition Service (“Gold SupplierTM Service”) and any related Value Added Services (collectively, the “Services”) offered by Alibaba.com through the web site identified by the uniform resource locator www.alibaba.com (the "Site").
BY SUBMITTING YOUR APPLICATION OR SERVICE ORDER FOR ANY SERVICES
WHETHER ONLINE VIA THE SITE OR OFFLINE OR VIA OUR AUTHORIZED SALES
AGENT, YOU INDICATE YOUR AGREEMENT TO BE BOUND BY THIS AGREEMENT.
1.2This Agreement governs all applications or service orders for the Services (each referred to as a “Service Order”).
In case of any conflict between the terms of this Agreement and those
of a Service Order, the terms of the Service Order shall prevail.
1.3 If a Service Order includes the Gold SupplierTM
Service, this Agreement will take effect on the later of the day when
(i) you have paid the total service fees in full under the Service
Order, and (ii) you have successfully completed the A&V (as defined
below).
1.4If a Service Order includes Value Added Services
only and does not include the Gold SupplierTM Service, you must
concurrently be an existing Gold SupplierTM member. This Agreement will
take effect on the day when you have paid the total service fees in
full within the prescribed period set forth in the Service Order.
1.5Alibaba.com may amend this
Agreement at any time by posting the amended and restated Agreement on
the Site. The amended and restated Agreement shall be effective
immediately upon posting. This Agreement was last amended on July 1,
2009. After posting by Alibaba.com of the amended and restated
Agreement, your continued use of the Services shall be deemed to be
acceptance of the amended terms. This Agreement may not otherwise be
modified except in writing by an authorized officer of Alibaba.com.
1.6The Services are provided subject to the Site’s Terms of Use Agreement, Privacy Policy, Product Listing Policy
and all other rules and policies of the Site, each published on the
Site and as may be revised from time to time (collectively, the “Website Terms”). You hereby agree to comply with such Website Terms at all time.
2. Authentication and Verification
2.1 Registration for the Gold SupplierTM Service is
subject to verification and authentication procedures to verify the
registration information and such other information about you as deemed
appropriate by Alibaba.com (the “A&V”).
"Authentication" refers to confirmation by the A&V Agency of your
business registration. "Verification" refers to confirmation by the
A&V Agency that the contact person indicated in the Service Order
is your authorized representative to represent you on the Site. You
authorize Alibaba.com and its authorized third party security service
provider (at Alibaba.com’s sole choice) (the “A&V Agency”)
to conduct the A&V about you. You agree to provide all necessary
information and render all reasonable assistance and cooperation that
either Alibaba.com or the A&V Agency may require in order to
complete the A&V.
2.2If you fail the A&V for the first time, upon
your request and at your cost, Alibaba.com may conduct the A&V for
the second or more times at the additional charge of US$40 per A&V.
However, in no event shall Alibaba.com be obliged to conduct any
A&V after three (3) calendar months from the date of your Service
Order. If you fail to successfully complete the A&V within the
above 3 months period, your Service Order for the Services will be
deemed to be cancelled.
2.3If you fail the A&V and then cancel the Service
Order or if you are deemed to cancel a Service Order within the
above-mentioned 3 months period, Alibaba.com will refund the service
fees in accordance with our established practices, provided, however
that Alibaba.com shall have the right to deduct US$200 as an
administrative charge. You shall provide to us correct bank account
details and other information necessary for Alibaba.com to process and
make the refund. In case you fail to provide the required information
within three (3) months, you will be deemed to have waived any claim in
respect of such refund money, and Alibaba.com shall be entitled to
forfeit absolutely the entire service fees paid by you without any
liability to you.
2.4 Any changes to the information that has been
verified under the A&V shall be subject to new A&V at Member's
own expense. If Member fails to make payment and the changed
information is not verified, Alibaba.com may, in its sole discretion,
suspend or revoke all Services with respect to such Member.
2.5Upon each renewal of the Gold SupplierTM Service,
the A&V shall be carried out by Alibaba.com in accordance with this
clause 2.
2.6You agree not to hold Alibaba.com and our
affiliates liable for any errors or omissions made (whether or not
negligent, intentional or otherwise) by an A&V Agency.
3. Services
3.1 The Gold SupplierTM Service has
the following core features (which may be modified or suspended for
scheduled or unscheduled maintenance purposes, from time to time at the
sole discretion of Alibaba.com upon notification): (a)Company
Profile - allows Member to display and edit basic information about its
business, such as year and place of establishment, estimated annual
sales, number of employees, products and services offered, etc.; (b)Product Showroom - allows Member to display and edit descriptions, specifications and images of its products; (c)Trade
Lead Posting - allows Member to post on the Site for public display
offers to buy or sell Member’s products and services; (d)TrustPassTM Profile - display Member's information verified by the A&V Agency under the A&V.
3.2The Value Added Services are offered only to
Members whose service period for the Gold SupplierTM Service is still
valid and has not expired.
3.3 Alibaba.com reserves the right to
change, upgrade, modify, limit or suspend the Services or any of its
related functionalities or applications at any time temporarily or
permanently without prior notice. Alibaba.com further reserves the
right to introduce new features, functionalities or applications to the
Services or to future versions of the Services. All new features,
functionalities, applications, modifications, upgrades and alterations
shall be governed by this Agreement, unless otherwise stated by
Alibaba.com.
3.4 The Services are offered only to
business or corporate entities (e.g. corporations, limited liability
companies, partnership, sole proprietors, etc.) that are capable of
having a business name and business address that may be verified by the
A&V Agency.
3.5 The Services shall not be
available to a business entity (i) incorporated or organized under the
laws of the People's Republic of China (excluding the Hong Kong and
Macau Special Administrative Regions and Taiwan) (“Mainland China”)
or (ii) whose contact details (e.g., telephone or facsimile number or
business address) posted on the Site are within the Mainland China.
Alibaba.com may suspend or terminate the Services to such entity
without notice.
3.6 Member shall keep confidentiality
and proper custody of its Member ID and Password of the account
assigned to Member in connection with its use of the Services (the “Account”).
A set of Member ID and Password is unique to a single Account. Member
agrees that any use of its Account will be deemed by Alibaba.com as
having been fully authorized by such Member. Member shall not share
with, assign to or permit a third party to use its Account, Member ID
or Password (collectively, "multiple use"). Member
acknowledges that multiple use of its Account with any third party may
cause irreparable harm to Alibaba.com or other users of the Site, and
agrees to indemnify Alibaba.com and its affiliates against any loss or
damages suffered by Alibaba.com and its affiliates as a result of
multiple use of its Account.
3.7Alibaba.com shall have the right,
but shall not be obliged, to monitor or examine any information and
materials including any website link that Member publishes or submits
to Alibaba.com for publishing on the Site (the “Member Materials”).
If any Member Materials (including material accessible through a link
in the Member Materials), in Alibaba.com’s reasonable opinion, is in
violation of any applicable laws and regulations, the terms of this
Agreement or the Website Terms or may otherwise subject Alibaba.com or
its affiliates to liability, Alibaba.com may, at its option, delete,
remove or modify such Member Material or any part thereof and/or
suspend the provision of the Services. Publishing of Member Materials
shall by no means mean that Alibaba.com has endorsed or otherwise
certify the contents of such Member Materials. Member shall be solely
responsible for the contents of its Member Materials.
3.8Alibaba.com reserves the right to cooperate fully
with governmental authorities, private investigators and/or injured
third parties in the investigation of any suspected criminal or civil
wrongdoing. Further, Alibaba.com may disclose Member's identity and
contact information, if requested by a government or law enforcement
body, an injured third party, or as a result of a subpoena or other
legal action. Alibaba.com shall not be liable for damages or results
thereof, and Member agrees not to bring any action or claim against
Alibaba.com for such disclosure. In connection with any of the
foregoing, Alibaba.com may suspend or terminate Member’s Account as
Alibaba.com deems appropriate at its sole discretion.
3.9Member hereby grants to
Alibaba.com a non-exclusive, royalty-free, sub-licensable, worldwide,
transferable license to (a) display, publish or transmit all Member
Materials, (b) link, copy, store, adapt or make other reasonable use of
the Member Materials, necessary to provide the Services in any medium
known now and in the future.
4. Service Period
4.1 Unless otherwise agreed by the Parties, the
service period for the Gold SupplierTM Service shall be one (1) year
from the activation date of the Account. Activation of the Account
shall be notified to Member via email to such email address provided by
Member upon registration for the Service.
4.2The service period for any Value Added Service
shall be the agreed period specified in the relevant Service Order
provided that if Member’s Gold SupplierTM Service expires or
terminates, all of its Value Added Services shall terminate
simultaneously.
4.3This Agreement will expire on the day when all the
service periods expire unless early terminated according to the terms
of this Agreement.
5. Fees and Payment
5.1 In consideration of Alibaba.com's agreement to
process the application and, subject to the A&V, to provide the
Services, you agree to pay Alibaba.com the service fees. All service
fees shall be payable in advance to Alibaba.com or its authorized agent
by wire transfer, credit card, third-party payment system (including
but not limited to PayPal) or such other method acceptable to
Alibaba.com, in US Dollars or its equivalent in such other currency as
permitted by Alibaba.com. Except as provided in clause 2.3, all
payments made are non-refundable.
5.2 All services fees are exclusive of any taxes,
duties or other governmental levies or any financial charges. You agree
to pay and be responsible for any such taxes, duties, levies or charges
on the sale and use of the Services in addition to our service fees. In
the event Alibaba.com is required by any applicable law to collect any
taxes or duties, you agree to pay such taxes or duties to Alibaba.com.
5.3 Alibaba.com reserves the right to modify its
pricing structure, discounts and payment conditions from time to time
at its sole discretion.
6. Member Responsibilities
Version: GGS-E-200907
6.1 Member agrees to provide all necessary
information, materials and approval, and render all reasonable
assistance and cooperation necessary for Alibaba.com’s provision of the
Services. If Member’s failure to do so results in delay in the
provision of any Service, Alibaba.com shall not be obliged to extend
the relevant service period nor shall be liable for any loss or damages
arising from such delay.
6.2Member represents and warrants to Alibaba.com that: (a)it
has the full power and authority to enter into this Agreement, to grant
the license and authorization and to perform its obligations hereunder; (b)it will carry on its activities on the Site in compliance with any applicable laws and regulations; (c)it
will not use the Services to defraud users of the Site or engage in
other unlawful activities (including without limitation spamming); (d)it
has the legitimate right and authorization to sell, distribute or
export all products or services it posts on the Site or otherwise
referred to in its Member Materials; (e)all contents of its Member Materials are true, lawful and accurate, and are not false, misleading or deceptive; (f)it will not impersonate any person or entity, or misrepresent itself or its affiliation with any person or entity; (g)it
will not post any product or service listing in breach of the Site’s
Product Listing Policy, and its Member Materials or any product or
service referred to in its Member Materials do not infringe or
otherwise abet or encourage the infringement or violation of any third
party's copyright, patent, trademarks, trade secret or other
proprietary right, rights of publicity and privacy or other legitimate
rights; (h)its Member Materials do not contain information that
is defamatory, libellous, threatening or harassing, obscene or sexually
explicit or harmful to minors; (i)its Member Materials do not
contain information that is discriminatory or promotes discrimination
based on race, sex, religion, nationality, disability, sexual
orientation or age.
6.3Member agrees and undertakes that it will not: (a)copy, reproduce, exploit or expropriate Alibaba.com's various proprietary directories, databases and listings; (b)use
or distribute any computer viruses or other destructive devices and
codes that may harm, interfere with, intercept or expropriate any
software or hardware system, data or personal information; (c)gain
or attempt to gain authorized access to the computer systems or
networks used by Alibaba.com and/or any user of the Site or engage in
any other activities that may harm the integrity of such computer
systems or networks.
6.4 With regards to information about
or posted on behalf of any business referee, Member represents and
warrants that it has obtained all necessary consents, approvals and
waivers from its business partners and associates (a) to act as its
business referee; (b) to post and publish their contact details and
information, reference letters and comments on their behalf; and (c)
that third parties may contact such business referees to support claims
or statements made about Member.
6.5 Member acknowledges and agrees
that Alibaba.com shall not be responsible, and shall have no liability
to it or anyone else for any content of the Member Materials or
materials posted by third parties.
6.6Member shall be solely liable for its business name
submitted. In case Alibaba.com receives any complaint or claim against
Member in respect of its business name, unless Member changes to a new
business name which has also passed the A&V, Alibaba.com shall have
the right to suspend or terminate Member’s Account immediately.
6.7Member agrees to indemnify
Alibaba.com and its affiliates and their employees, agents and
representatives and to hold them harmless, from any and all losses,
damages, actions, claims and liabilities (including legal costs on a
full indemnity basis) which may arise, directly or indirectly, from its
Member Materials or use of the Services or from Member's breach of this
Agreement or the Website Terms, including claims arising from Member’s
business name. Alibaba.com reserves the right, at its own expense, to
assume the exclusive defense and control of any matter otherwise
subject to indemnification by Member, in which event Member shall
cooperate with Alibaba.com in asserting any available defenses.
7. Limitation of Liability
7.1 Alibaba.com represents and warrants that it will
provide the Services with reasonable care and skill. EXCEPT AS
EXPRESSLY PROVIDED IN THIS AGREEMENT AND TO THE FULL EXTENT PERMITTED
BY LAW THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS, AND ALIBABA.COM HEREBY EXPRESSLY DISCLAIMS ANY AND ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY
WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY,
RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR
IF SUCH POSSIBILITY WAS REASONABLY FORESEEABLE. ALL SUCH WARRANTIES,
REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY
EXCLUDED. IF ALIBABA.COM BREACHES THE WARRARNTY HEREUNDER, ALIBABA.COM
SHALL RE-PERFORM THE AFFECTED PART OF THE SERVICES. TO THE FULL EXTENT
PERMITTED BY LAW, THE REMEDY UNDER THIS CLAUSE 7.1 SHALL BE MEMBER’S
SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ALIBABA.COM’S WARRANTIES UNDER
THIS AGREEMENT.
7.2 TO THE FULL EXTENT PERMITTED BY
LAW, ALIBABA.COM SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL,
INCIDENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION
DAMAGES FOR LOSS OF PROFITS OR REVENUES, BUSINESS INTERRUPTION, LOSS OF
BUSINESS OPPORTUNITIES OR LOSS OF DATA, WHETHER IN CONTRACT,
NEGLIGENCE, TORT OR OTHERWSIE, ARISING FROM THE USE OR INABILITY TO USE
OF THE SERVICES.
7.3 Member agrees not to hold
Alibaba.com responsible for third parties’ content, actions or
inactions. If Member uses third parties’ services, software or products
in connection with the Services, Member further agrees not to hold
Alibaba.com responsible for such third parties’ services, software or
products.
7.4 Any material downloaded or
otherwise obtained through the use of the Services is done at Member's
sole discretion and risk and Member is solely responsible for any
damage to its computer system or loss of data that may result from the
download of any such material. No advice or information, whether oral
or written, obtained by Member from Alibaba.com or through or from the
Services shall create any warranty not expressly stated in this
Agreement.
7.5 Notwithstanding any of the
foregoing provisions, the aggregate liability of Alibaba.com and its
affiliates and their employees, agents and representatives or anyone
acting on their behalf, with respect to Member for all claims arising
from the use of the Services or the Site shall not exceed the amount of
the services fees that Member pays to Alibaba.com during the current
service period for the Gold SupplierTM Service. The preceding sentence
shall not preclude the requirement by Member to prove actual damages.
All claims arising from the use of the Services must be filed within
one (1) year from the date the cause of action arose.
8. Termination
8.1If any of the following circumstances occurs,
Alibaba.com shall have the right to terminate the Agreement immediately
upon written notice to Member and to forfeit the services fees for any
unused Services without liability: (a) Alibaba.com has reasonable grounds to believe that Member uses the Services for any fraudulent or other unlawful purpose; (b)
upon complaint or claim from any third party, Alibaba.com has
reasonable grounds to believe that Member has wilfully or materially
breached its contract with the third party complainant, including
without limitation where Member has failed to deliver the products
ordered by the complainant after receipt of the purchase price, or
where Member has delivered the products that fail to materially meet
the terms and descriptions outlined in Member Materials; (c)
Alibaba.com has reasonable grounds to believe that Member is involved
in the production or sale of any inferior goods or any goods which
infringe any intellectual property rights or other legitimate rights of
any third party; (d) Member assigns or transfers part or all of
its rights and obligations under this Agreement to a third party
(including multiple use of its Account) without Alibaba.com’s prior
written consent; (e) Member sells any business information
related to buyers and/or their buy leads/enquiries which are obtained
by Member as a result of use of the Services without Alibaba.com’s
prior written consent; (f) Member is involved in any scheme or
activities to undermine the integrity or normal operation of the
computer systems or networks of the Site (including gaining
unauthorized access to the systems of the Site, stealing, modifying or
deleting the information of other members of the Site without
authorization); (g) Member is in breach of any of its representations, warranties and undertakings in clause 6; (h)Member
has failed to rectify any breach of this Agreement other than those
under para (a)-(g) hereof within 10 working days of being notified by
Alibaba.com of such breach; (i) Member ceases to conduct its
operations, is insolvent or wound up, or becomes the subject of any
voluntary or involuntary proceeding relating to insolvency,
receivership, liquidation or composition for the benefit of creditors
or similar proceeding; (j) Member has committed breaches other than those under para (a)–(g) hereof for 3 or more times.
8.2If the Agreement is terminated under clause 8.1 and
other provisions of this Agreement, Alibaba.com shall have the right to
refuse any and all current or future use by Member of the Services or
any other services that may be provided by Alibaba.com.
8.3In the event that Alibaba.com does not receive full
payment of subscription fees within ten (10) days of automatic renewal
of subscription for the Service, such Member's subscription shall be
terminated immediately without further notification from Alibaba.com.
Access to the Gold SupplierTM Service shall be denied upon such
termination.
9. Force Majeure
9.1 Under no
circumstances shall Alibaba.com be held liable for any delay or failure
or disruption of the Services resulting directly or indirectly from
acts of nature, forces or causes beyond its reasonable control,
including without limitation, acts of God, Internet failures, computer,
telecommunications or any other equipment failures, electrical power
failures, strikes, labour disputes, riots, insurrections, civil
disturbances, shortages of labour or materials, terrorism, war,
governmental actions, orders of domestic or foreign courts or
tribunals.
10. General Provisions
10.1 This Agreement constitutes the
entire agreement between Member and Alibaba.com with respect to and
governs the use of the Services, superseding any prior written or oral
agreements in relation to the same subject matter herein. 10.2 This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong")
without regard to its conflict of law provisions. The Parties to this
Agreement hereby submit to the non-exclusive jurisdiction of the courts
of Hong Kong.
10.3 If
any provision of this Agreement is held to be invalid or unenforceable,
such provision shall be struck and the remaining provisions shall be
enforced. 10.4
Headings are for reference purposes only and in no way define, limit,
construe or describe the scope or extent of such section.
10.5 Any failure by
Alibaba.com to exercise any of its rights under this Agreement shall
not constitute a waiver of such right or a waiver with respect to
subsequent or similar breach. A waiver shall be effective only if made
in writing.
10.6 Alibaba.com
shall have the right to assign this Agreement (including all of its
rights, titles, benefits, interests, and obligations and duties in this
Agreement) to any person or entity (including any affiliates of
Alibaba.com). Member may not assign, in whole or part, this Agreement
to any person or entity.
10.7If there is any conflict between
the English version and another language version of this Agreement, the
English version shall prevail.
Final: 5 June 2009
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